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New projects
A paragraph about the problem is enough to start. We reply within two working days, usually with questions rather than a quote.
AI · Service AI copilot development
Custom AI copilots for sales, support, operations or your product: grounded in your data, able to take approved actions, and measured in real use.
In short
An AI copilot is an assistant built into the tools people already use that helps them do their job faster — drafting replies, summarising accounts, answering questions from company knowledge, or preparing actions for approval. Unlike a general chatbot, a copilot knows your data, your processes and the person it is helping, and it leaves the final decision with them.
- How to engage
- Product build, Dedicated engineering pod
- Practice
- AI
Signs this is the right service
- Sales, support or operations staff spend time hunting for information across systems.
- New staff take months to learn processes that live in people's heads.
- Your product's users would benefit from a built-in assistant.
- General AI tools are banned or limited because they cannot respect your data rules.
What you get
Role-specific design
A copilot for one role first, built around the tasks that person does every day.
Grounded answers
Answers from your documents, CRM, tickets and data, with sources and permissions respected.
Suggested actions
Drafts and prepared actions the user reviews and approves before anything is sent or changed.
Where people work
Inside your product, browser, Slack or Teams, rather than another tab to open.
Adoption measurement
Usage, acceptance of suggestions and time saved, tracked per team.
The process
- 01
Shadow the role
Watch how the work is done today and where time goes.
- 02
Build the core loop
The two or three tasks that matter most, working end to end.
- 03
Pilot with a team
Real users, real work, feedback built into the copilot.
- 04
Roll out and extend
More teams and tasks once the first ones prove their value.
ClaudeRAGMCPSlackMicrosoft TeamsTypeScript
AI copilots: common questions
How is a copilot different from ChatGPT or Claude?
- A copilot is connected to your systems and data, respects your permissions, and is designed around specific jobs in your company. General assistants are not.
Can it take actions?
- Yes, through scoped tools, with the user approving anything that sends, changes or spends.
How do we know it is helping?
- We measure how often suggestions are used, time saved on common tasks, and user feedback, and report them during the pilot.
Will it work with Microsoft 365 or Google Workspace?
- Yes. Copilots can read from and act in common workplace tools through their APIs, within the permissions you grant.
06 / Let’s build
Bring us the difficult problem.
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Careers
Engineers, designers and researchers who like systems that are hard to get right. Send something you built and what you would change about it now.
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Studio
Based in India and working remotely, with overlap hours agreed up front so your team always has a time to reach us.
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Read
Guides on AI agents, RAG, MCP, tokenization and chain abstraction, written by the engineers who build them.