01
New projects
A paragraph about the problem is enough to start. We reply within two working days, usually with questions rather than a quote.
AI · Service Voice AI agent development
Voice AI agents that answer and make calls: speech recognition, natural replies, actions in your systems, handover to people, and compliance built in.
In short
A voice AI agent holds a spoken conversation on the phone or in an app. It converts speech to text, decides what to say and do with a language model, carries out actions such as booking or checking an order, and speaks the reply — fast enough to feel like a conversation. It hands the call to a person when it should, with the context attached.
- How to engage
- Product build
- Practice
- AI
Signs this is the right service
- Phone lines are busy with routine questions — order status, appointments, opening hours.
- Calls go unanswered out of hours.
- Callers speak several languages.
- Outbound reminder or follow-up calls take staff time.
What you get
Speech pipeline
Speech recognition, the language model and voice synthesis tuned for low delay, or a real-time speech model where it fits.
Telephony
Phone numbers, call routing and transfers through your telephony provider or contact centre.
Actions
Bookings, lookups and updates in your systems through scoped tools.
Handover
Transfer to a person on request, on uncertainty or for sensitive topics, with a summary passed along.
Quality and compliance
Call recording consent, transcripts, evaluation on real call samples and monitoring.
The process
- 01
Choose the calls
The call types that are frequent, predictable and safe to automate first.
- 02
Script the outcomes
What a successful call achieves and when it must go to a person.
- 03
Build and test
Tested against recorded or simulated calls, including accents, noise and interruptions.
- 04
Gradual rollout
A share of calls first, with people listening to samples daily.
Speech-to-textText-to-speechRealtime voice modelsTwilioSIPTypeScript
Voice AI agents: common questions
Does it sound robotic?
- Current voice models sound natural, and response delay is the bigger factor. We design for short pauses and natural interruptions.
Can it speak Indian languages?
- Speech recognition and synthesis now support many languages, including Hindi and other Indian languages; quality varies by language, so we test with your callers.
Do callers have to be told it is AI?
- In many places, and as good practice everywhere, yes. We design the greeting and recording consent to meet the rules where you operate.
Can it work with our call centre software?
- Yes, through SIP transfers or your contact-centre platform's integrations.
06 / Let’s build
Bring us the difficult problem.
02
Careers
Engineers, designers and researchers who like systems that are hard to get right. Send something you built and what you would change about it now.
03
Studio
Based in India and working remotely, with overlap hours agreed up front so your team always has a time to reach us.
04
Read
Guides on AI agents, RAG, MCP, tokenization and chain abstraction, written by the engineers who build them.